Device Connectivity
Proper Connection Sequence
To maintain stable Cube-laptop communication, always power down the Cube completely before disconnecting or reconnecting any cables. This prevents potential data or communication errors. If connectivity issues persist after reconnection:
- Power down both the Cube and the laptop.
- Reconnect the Cube’s ethernet cable.
- Power on the Cube, then the laptop, allowing the software to fully recognize the Cube.
Barcode Scanning
Optimal Scanning Tips
For consistent and reliable barcode scanning:
- Hold the barcode 20-25 cm away from the laptop’s webcam.
- Ensure the barcode is well-lit and visible in the scanner frame.
- Steady the barcode for at least 2 seconds to allow proper focus.
If the barcode is not scanning, try cleaning the lens of the webcam or adjusting the lighting.
Error Codes
General Error Code “3XXX”
When encountering a "3XXX" code, refer to How Do I Troubleshoot GeneCount Cube Error Codes?
Additional Tips for Troubleshooting
- Frequent Power Cycling: Regularly restarting the Cube and laptop, especially after software updates, helps maintain optimal performance.
- Routine Inspections: Before each test, check cables, ports, and components for any visible wear or obstruction that might affect performance.
- Stay Updated: Use the latest software version, as updates often include improved error-handling capabilities.
This guide provides essential steps to ensure smooth operation and accurate results, while troubleshooting common Cube errors. For persistent issues, contact LuminUltra Support for further assistance.