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  1. myLuminUltra
  2. Frequently asked questions

Frequently asked questions

Find answers to our most commonly asked questions

2nd Generation ATP

  • How to set up Cloud Connector
  • Connecting the PBM and PhotonMaster Luminometer to a mobile device
  • Connecting the PBM and PhotonMaster luminometer to my computer or laptop
  • 2nd Generation ATP Troubleshooting Guide
  • I have poor repeatability in my ATP tests, what can I do?
  • Everything you need to know about RLU
See all 7 articles

GeneCount

  • I can't open my GeneCount Voyager
  • GeneCount device software downloads
  • GeneCount® Q-96 device software experiment templates
  • GeneCount® Device user manuals
  • GeneCount qKit troubleshooting guide
  • Guide to qPCR Pipetting
See all 8 articles

Test + Analyze

  • myLuminUltra’s Test + Analyze Fact Sheet
  • Test + Analyze overview
  • How do I create a site?
  • How do I create a sample location?
  • Test + Analyze rapid data entry
  • How do I edit a test result?
See all 9 articles

2nd Generation ATP

  • QGA Low solids water samples
  • QGOM Low solids water samples
  • QG21W Biological wastewater treatment
  • QG21I High solids-process streams and slurries
  • GQ21S High-viscosity samples
  • BQUA PLUS Ballast water
  • DSA Slimes and other sessile deposits
  • LSK, LMK, LSK Cleaning and maintenance

GeneCount

  • GeneCount qKits qPCR assays
  • GeneCount Wastewater SARS-CoV-2 RT-qPCR

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