Unboxing Your GeneCount Voyager
Getting Started
- Make sure you have all the correct software downloaded for your GeneCount device and have watched the software walk-through video (if available)
- Reviewed the device manual for your GeneCount Device
Running the Test
- Follow the test kit instructions for your qKit
FAQS
- GeneCount Assay Data Sheets
- GeneCount Corrosion Panel Troubleshooting
- Quick Guide to qPCR Pipetting
- GeneCount Legionella assay troubleshooting guide
Contact Us
Need help from our team? You can reach us in any of the following ways:
Submit a request through our myLuminultra Knowledge Center Submit a Request
Email help@luminultra.com
Phone 1-888-389-4491
Available Monday to Friday, 4:00 AM to 4:00 PM EST
If your request is related to an existing order, service request, or support case, please include as much detail as possible so our team can assist you quickly.