Getting started with your new Bugcount analyzer
When you first open the carrying-case of your Bugcount analyzer, you will find:
A "Quick-start guide" printed insert, with a scannable QR-code to access an interactive digital walkthrough from your phone:
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A printed copy of your user manual to learn how your analyzer works, plus additional details on:
Safety information
Device specifications
Maintenance and care
Warranty information
<<Final Shot of User Manual Cover>>
You can also access the digital onboarding guide here, or, our recommended option, sign in to Relay™ on your computer for a full-screen, guided experience with automatic result management.
Contact Us
Need help from our team? You can reach us in any of the following ways:
Submit a request through our myLuminultra Knowledge Center Submit a Request
Email help@luminultra.com
Phone 1-888-389-4491
Available Monday to Friday, 4:00 AM to 4:00 PM EST
If your request is related to an existing order, service request, or support case, please include as much detail as possible so our team can assist you quickly.