Opening your new Bugcount® One ATP Analyzer kit
When you first open the carrying-case of your Bugcount analyzer, you will find two main resources to get started:
1) The "Quick-start guide" printed insert, with a scannable QR-code.
- Scan the QR-code from your mobile device's camera to access an interactive, step-by-step walkthrough on how to use the Bugcount analyzer.
- Access a digital copy of the user manual by closing the pop-up walkthrough window.
CLICK TO LAUNCH QUICK START GUIDE NOW
2) The User manual with complete print instructions, plus additional resources on:
- Safety information
- Device specifications
- Maintenance and care
- Warranty information
3) For the best real-time testing experience, we recommend signing in to Relay™ on your computer and using the built-in Guided Tours. These tours will show you how to pair your Bugcount analyzer device with the Relay® platform online, so you can learn as you go and automatically store your test results.
Contact Us
Need help from our team? You can reach us in any of the following ways:
Submit a request through our myLuminultra Knowledge Center Submit a Request
Email help@luminultra.com
Phone 1-888-389-4491
Available Monday to Friday, 4:00 AM to 4:00 PM EST
If your request is related to an existing order, service request, or support case, please include as much detail as possible so our team can assist you quickly.